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Software Questions
Q. Do I need to go to www.KoreaCasino.com each
time I want to play?
A. No, to start playing, you only need to click on the KoreaCasino.com icon
on the desktop (or your Start menu) and it will automatically connect you to
our games so you can start playing.
Q. The game window is too big for my screen (some
parts are not visible), and/or the colors do not look right.
A. For KoreaCasino.com to look its best, you will need to have your screen
resolution set to 1024x768 or higher, with at least 16-bit color selected.
- Right-click on your desktop with your mouse and select "Properties" from
the popup menu.
- Select "Settings" from the tabs at the top.
- From there, you will be able to set both the screen resolution and number
of colors being displayed.
Q. Is this software unique or do other poker sites
use the same software?
A. The software that KoreaCasino.com runs on is unique and is powered byPlaysafe Holding AS.
Q. I use a non-Microsoft© operating system (Linux/Unix,
Apple Macintosh, etc). Can I still play KoreaCasino.com?
A. The KoreaCasino.com software runs only on Microsoft© Windows 98/ME/NT/2000/XP.
You may be able to play KoreaCasino.com on a non-Windows™ computer
if you have a Windows™ 98 or higher emulator. Please note that we do
not provide support/technical help or guarantee the software will work correctly
if run on an emulator.
Q. I have received an error that says my software
has expired or it has been corrupted or has performed an illegal operation,
what do I do now?
A. When you start the program, it immediately checks for an upgrade,
if there has been a new version released or if you are running the program
for the first time, an upgrade is required. Action.exe is the program that
performs the upgrade. After the upgrade, the program that connects you to our
servers is Act.exe. This issue may be caused by the software being unable to
complete its automatic upgrading task. When the software begins its upgrade
process, allow it to finish upgrading.
This process may have been stopped by a firewall or virus protection program.
You either may disable these security programs or allow act.exe TCP/IP access
on port 8085, and allow action.exe HTTP access on port 80.
If you have retried after making these modifications, and the process is
still not successful, you will need to re-download the software by clicking
here. When the software begins its upgrade process, please allow it to
finish upgrading.
Q. How can I check the outcome of a hand?
A. KoreaCasino.com only keeps track of real money game hand details.
To check your real money game details from the game lobby go to the “Options” menu
selection, followed by clicking on the “Reports” button. Your
default internet browser will then open and you will able to search for the
outcomes of all the games you have played.
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